Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Account information (name, email, company details)
• Usage data (interactions with our platform, features used)
• Customer conversation data (for AI training and service improvement)
• Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Train and optimize our AI models
• Send you technical notices and support messages
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud and abuse

3. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, regular security audits, and SOC 2 compliance. All data is stored on servers powered by renewable energy as part of our sustainability commitment.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• For legal compliance or to protect rights and safety
• In connection with a merger, sale, or acquisition

5. Your Data Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing activities
• Data portability to another service

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser preferences. We are committed to ethical data collection practices.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@aigreensupport.com or write to us at 123 Green Street, San Francisco, CA 94102.